Effective Date: 28/11/2024

At SpringBootPro, we strive to provide high-quality educational content and an exceptional learning experience. We understand that circumstances may arise where a refund is necessary, and we are committed to addressing such requests fairly and transparently. This Refund Policy outlines the terms and conditions governing refunds for our courses and services.

1. Eligibility for Refunds

1.1 Digital Course Purchases: Refunds are available for digital course purchases under the following conditions:

• The refund request is made within 14 days of the purchase date.

• The course has not been accessed beyond 20% of its content.

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1.2 Subscription Plans:

• Refunds are not available for monthly subscription plans once the billing period has commenced.

• For annual subscription plans, a prorated refund may be issued if the request is made within 30 days of the subscription start date, provided that significant course content has not been accessed.

1.3 Promotional or Discounted Purchases:

• Purchases made during sales or promotional events are non-refundable unless explicitly stated otherwise in the promotion terms.

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2. Non-Refundable Items

2.1 Refunds will not be issued for the following:

• Customized training or corporate training programs.

• E-books, downloadable resources, or other digital products that are non-returnable by nature.

• Courses or services where access has already been fully utilized or completed.

3. Process for Requesting a Refund

3.1 Submission of Request:

• To request a refund, contact our support team via email at [email protected].

• Include the following details in your request:

  • Full name

  • Order ID or transaction reference number

  • Reason for the refund request

  • Any supporting documentation or screenshots, if applicable.

3.2 Review Process:

• Refund requests will be reviewed within 7 business days of receipt.

• We may request additional information or clarification to process your request.

3.3 Notification of Decision:

• Once your refund request is reviewed, we will notify you of our decision via email.

• If approved, the refund will be processed within 5-10 business days.

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4. Refund Method

4.1 Refunds will be issued using the original payment method. For example:

• Credit/debit card payments will be refunded back to the card used for the purchase.

• Payments made via third-party payment processors (e.g., PayPal,, iDEAL, Bancontact, Giropay, EPS, …) will be refunded through the same platform.

4.2 Any processing fees or currency conversion fees charged by your bank or payment provider are non-refundable and may affect the amount returned.

 

5. Exclusions and Special Cases

5.1 Technical Issues:

• If you are unable to access a course due to technical issues on our platform, please contact our support team for assistance. Refunds in such cases may be issued at our discretion if the issue cannot be resolved.

5.2 Exceptional Circumstances:

• Refunds for exceptional circumstances, such as medical emergencies, must be supported with valid documentation.

5.3 Chargebacks:

• If a chargeback is initiated without first contacting our support team, your account may be suspended, and you may be ineligible for future refunds or services.

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6. Modifications to the Refund Policy

We reserve the right to modify this Refund Policy at any time without prior notice. Changes will be effective upon posting. Continued use of our services constitutes acceptance of the updated policy.

 

7. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us:

Email: [email protected]
Phone: +852 9134 5840
Address: ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, Kwun Tong, Hong Kong